What steps can I take before submitting a complaint?
Have you tried reaching out to the company? Companies can usually answer questions unique to your situation and more specific to the products and services they offer.
Or, you can search for answers to consumers’ most frequently asked financial questions.
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Ready to begin?
What’s most important for me to include in a complaint?
How does the CFPB share my complaint data?
What happens after I submit a complaint?
What should I do if I think I've been a victim of a scam?
Witness a violation while working for a company?
- You can report a tip to us, through a separate process if you are a current or former employee of a company that has violated federal consumer financial laws or if you are an industry insider who knows about such a company.
Protecting you from junk fees
The CFPB is working to save households billions of dollars a year by reducing exploitative junk fees charged by banks and financial companies.
Read about junk fees.